Creating & Accessing Your Account

This guide walks you through registering a new Rayo SMS account, understanding how your Default Sending-To Country affects phone number formatting, signing in, and managing your credentials.

Creating a New Account

1. Open the Registration Page

   Visit the Rayo SMS Sign Up page (or click Create an Account from the login screen).

2. Fill in Your Account Credentials

   Provide the following details on the registration form:

   • Your email: Your email address serves as your login Username and primary contact address for invoices, security alerts, and system notifications.
   • Your password: Choose a strong password (up to 72 characters maximum).
   • Repeat your password here: Re-enter your password to confirm it matches.
   • Default Sending-To Country: Select the primary country where you send most of your SMS messages (for example, Greece, Cyprus, United Kingdom, Germany, Bulgaria, Romania, Belgium, Ireland, or Netherlands).

3. Submit and Confirm Your Email

   Click Sign Up. You will be redirected to a confirmation page (Thank you), and Rayo SMS will send an email with an activation link to your inbox (in the language selected when you submitted the registration form). Click the confirmation link in that email to activate your account—your chosen language is automatically saved as your account’s Language Preference.

---

Understanding “Default Sending-To Country”

During registration, you select a Default Sending-To Country. This setting controls how Rayo SMS normalizes recipient mobile numbers when a country dial code is omitted:

• Numbers with an explicit country code: If you send an SMS to a number starting with a supported international country code (with or without a leading +, such as +306972669767 or 306972669767 for Greece, or +357... for Cyprus), Rayo SMS routes the message to that specific country.
• Local numbers without a country code: If a mobile number does not begin with a supported country code, Rayo SMS automatically prepends the dial code of your Default Sending-To Country.

Example: Default Country Prefix Normalization

If your Default Sending-To Country is set to Greece (country code 30) and you enter 6972669767 as the recipient, Rayo SMS automatically normalizes and sends the message to 306972669767.

---

Signing In and Signing Out

• Sign In: Go to the Sign In page, enter your Username or Email and Password, and click Login.
  • Upon signing in, Rayo SMS automatically applies your saved Language Preference to your session (or saves the active login-screen language if no preference was previously set).
  • If your account has pending team invitations from another account owner, you will be prompted to Accept or Deny them upon signing in.
• Log Out: Click Log Out in the top-right corner of the navigation bar (or open the profile dropdown in the top-left of the sidebar and click Log Out).

---

Resetting a Forgotten Password

If you forget your password, you can reset it at any time:

1. On the Sign In page, click Have you forgotten your password? Click here and follow the relevant procedure.
2. Enter the email address associated with your account and click Send Request.
3. Check your email inbox for the password reset instructions and click the unique token link provided.
4. Enter your New Password and New Password Confirmation (up to 72 characters), then click Reset.
5. Log in using your new password.

Expired Reset Links

Password reset links are time-limited for your security. If you see “Your password wasn’t changed. Maybe your reset password request has expired”, simply submit a new reset request from the login screen.

---

User Preferences & Language Preference (/preferences)

The Rayo SMS web application and system email notifications support English (en), Greek (el), and Dutch (nl) (depending on the languages enabled for the brand).

Changing Your Language Preference While Signed In

You can update your preferred language at any time from your user profile menu without signing out:

1. Click your username at the top-left of the left sidebar to open the profile dropdown menu.
2. Select Preferences (/preferences).
3. Under Language Preference, select your preferred Language (English, Greek, or Dutch).
4. Click Save. You will see the confirmation message “Preferences have been updated!” and the interface will immediately switch to your selected language.

How Your Language Preference Works

• Public Authentication Screens: On the Sign In, Sign Up, and Password Reset pages, you can switch the active language using the flag icons (Greek, English, Dutch) at the top of the form.
• Automatic Persistence Across Sign-Up & Sign-In:
  • When you register a new account, the language active on the registration page is saved with your sign-up request and automatically becomes your Language Preference once you confirm your email.
  • When you sign in, Rayo SMS automatically restores your saved Language Preference across your session. If your account did not have a saved preference yet, the language active on the Sign In page is saved as your preference.
• Localized Email Notifications: All outgoing system and account emails sent to you by Rayo SMS—including email confirmation, welcome messages, password reset links, credit purchase and refund receipts, daily reports, monthly delivery exports, message masking confirmations, company details updates, and team member invitations—are automatically delivered in your preferred language.
• Personal User Setting: Your language preference belongs to your individual user profile, so both Account Owners and developer team members can set their own preferred language independently.